Privacy Policy

Effective Date: 14/08/2025
Last Updated: 14/08/2025

1. Who We Are

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

Website: www.nueraproductions.co.uk
Company Name: Nuera Productions
Contact Email: [email protected]
Business Type: Camera & Equipment Rental

2. What Information We Collect

We may collect and process the following personal data:

  • Identity and Contact Data: Name, email address, phone number, and postal address (e.g., for bookings or communication).
  • Booking Information: Rental details and preferences submitted via our Booqable-powered booking system.
  • Marketing Information: Preferences and email addresses for newsletters and updates via Mailchimp.
  • Technical Data: IP address, browser type, operating system, device type, and browsing behavior (via cookies and analytics).
  • Payment Information: Handled securely through third-party payment processors (we do not store payment details ourselves).

3. How We Use Your Information

We use your data to:

  • Process and manage your camera rental bookings (via Booqable)
  • Respond to your enquiries and provide customer support
  • Send marketing emails and updates (via Mailchimp, if you opt in)
  • Improve our website and services through analytics
  • Meet legal and regulatory obligations

4. Legal Bases for Processing

We rely on the following legal bases to process your data:

  • Consent – for marketing communications and use of cookies.
  • Contract – to process bookings and deliver rental services.
  • Legitimate Interests – to improve user experience and manage our business operations.
  • Legal Obligation – for compliance with applicable laws and regulations.

5. How We Store and Protect Your Data

Your personal data is stored securely through trusted platforms, including:

  • Mailchimp for email marketing
  • Booqable for equipment bookings and inventory
  • Secure cloud-based servers for other website-related functions

We implement appropriate technical and organisational measures to protect your information. Data is retained only as long as necessary for its purpose or as required by law.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Mailchimp, for managing email marketing campaigns
  • Booqable, to process and manage your rental bookings
  • Service providers, such as payment processors or IT support, under strict confidentiality agreements

All third parties are required to respect the security of your data and to treat it in accordance with the law.

7. Cookies and Analytics

Our website uses cookies to:

  • Enable website functionality
  • Track anonymised visitor behavior using Google Analytics
  • Remember user preferences

You can manage cookie settings via your browser or through our cookie banner when you first visit the site.

For more information, see our Cookie Policy (if applicable).

8. Your Data Protection Rights

You have rights under UK data protection laws, including the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent (e.g., for marketing emails)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at: [email protected]

9. Third-Party Links

Our site may include links to third-party websites (e.g., social media, external services). We are not responsible for the privacy policies or content of those sites.

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Nuera Productions
Email: [email protected]
Website: www.nueraproductions.co.uk

If you are unsatisfied with our response, you can contact the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk